The truth about surprises

Do you like surprises?

Most would answer ‘yes’. But as Tony Robbins points out that’s usually a lie:

You only like the surprises you want. The ones you don’t want you call problems.

When a team member does something without consulting us, that ends up making us look good, we call it initiative.

When it makes us look bad, we call it betrayal.

Sorry, you can’t have it both ways.

 

  • EM

    so what do you suggest?

    • Al Pittampalli

      Give people more autonomy, and the benefit of the doubt. Celebrate the good things, accept the bad things.